How we can support you
IT support in Kent
Redfortress Limited provide first class business IT support in Kent, London and across the whole of the south-east. Ensuring your business IT is up and running 24/7/365 is our priority. We are on hand to help with everything from, desktop computer issues to bespoke software creation. We cover all things IT based to ensure your system is fully operational! With different levels of support, you can tailor our support packages to meet budget and business requirements. Our support packages are fully flexible so you can rest assured that no matter what issue may come along we have it covered. Redfortress Limited can provide the IT Support Solutions your company needs to operate efficiently and effectively. Our teams are highly trained and experienced technicians working with both small and large organisations in the public and private sectors. Our IT Support platform provides the right level of support available when you need it, whether it is during office hours or 24 hours a day we can provide a service to meet those needs.
Log into your Personal Help Desk. Track and Manage your raised tickets. Simply Log In using the email address you raised the ticket with.
Call 01304 600139
Help Desk Support
Raise, track and manage support requests through your personal Help Desk! Simply visit our Support Portal to create a support request. Our HelpDesk IT Support Team is committed to provide an immediate response to your business and ensure the issue is expedited in the most effective manner, providing an immediate resolution or the appropriate escalation. Our technicians will analyse the information provided and determine the correct course of action to take. Our HelpDesk system will monitor the request, record the issue and resolution in our unique knowledge base to provide a proactive action list to minimise the possibility of the issue reoccurring.
With Remote Support a technician can access your system from almost any location if required. The Remote IT Support teams are highly trained technicians with experience in system development, system installation and enterprise system support. Providing support for HelpDesk and Telephone enquiries the Remote IT Support teams will be actively involved in the development and implementation of solutions. This experience will be applied to the issue raised and a solution to the problem will be identified. The solution will be cascaded to the HelpDesk knowledge Base to ensure any future questions are dealt with immediately.
24h Telephone Support
You will receive a dedicated support phone line which is available 24 hours a day! In the event our HelpDesk IT Support technicians cannot resolve the issue our Telephone IT Support teams are available to find a resolution. With a high degree of experience and providing an Administration role, their aim will be to analyse the issue to a greater level of detail.
On-site IT Support in Kent
It is not always possible to provide a solution remotely, i.e. when equipment needs replacing, etc. In these cases we can provide a technician on site to ensure your support requirements are fully met. In the case of a hardware failure an engineer can be onsite within 24 hours. We provide 1st class business IT support in Kent.