How We Can Support You
IT Support In Kent
Redfortress Limited provides first class business IT support in Kent, London and across the whole of the South-East.
Ensuring your business IT is up and running all the time is our priority.
We are on hand to help with everything from desktop computer issues to bespoke software creation.
We cover all things IT based to ensure your system is fully operational!
With different levels of support, we can tailor your support packages to meet budget and business requirements.
Our support packages are fully flexible so you can rest assured that no matter what issue may come along we have it covered. Redfortress Limited can provide the IT Support Solutions your company needs to operate efficiently and effectively.
Our teams are highly trained and experienced technicians working with both small and large organisations in the public and private sectors.
Our IT Support platform provides the right level of support available when you need it, whether it is during office hours or 24 hours a day, we can provide a service to meet those needs.
Help Desk Support
Raise, track and manage support requests through your personal Help Desk! Simply visit our Support Portal to create a support request.
Our HelpDesk IT Support Team is committed to provide an immediate response to your business and ensure the issue is expedited in the most effective manner, providing an immediate resolution or the appropriate escalation.
Our technicians will analyse the information provided and determine the correct course of action to take.
Our HelpDesk system will monitor the request, record the issue and its resolution in our unique knowledge base to provide a proactive action list to minimise the possibility of the issue reoccurring.
With Remote Support, a technician can access your system from almost any location if required.
The Remote IT Support teams are highly trained technicians with experience in system development, system installation and enterprise system support.
Providing support for HelpDesk and Telephone inquiries the Remote IT Support teams will be actively involved in the development and implementation of solutions.
This experience will be applied to the issue raised and a solution to the problem will be identified. The solution will be cascaded to the HelpDesk knowledge base to ensure any future questions are dealt with immediately.
You will receive a dedicated support phone line which is available 24 hours a day!
Our Support technicians will work through the problem to get you back and working again as quick as possible.
With remote access we can resolve most problems there and then so you can get back to doing what you need to.
On-site IT Support in Kent
It is not always possible to provide a solution remotely, i.e. when equipment needs replacing, etc. In these cases, we can provide a technician on-site to ensure your support requirements are fully met.
In the case of a hardware failure, an engineer can be onsite within 24 hours.
We provide 1st class business IT support in Kent.
Contact us to discuss our IT support services.
Businesses in Dover, Folkestone, Canterbury, Thanet, Ashford, Maidstone and across Kent know they can rely on Redfortress. We can provide remote and on-site IT support for small and large businesses. Contact Redfortress today to find out how our IT support can help your business.